Meaningful moments that matter

As every family is unique, your Family Support Worker will take the time to get to know you; from favourite celebrities to hobbies and passions, your likes and dislikes, and if there’s anything you feel could do with a helping hand at home.

We do this so that when your child, or any member of your family, needs a little lift, we’re able to offer something that really means something, at a time when it’s needed most.

Our goal is to bring a smile to your family despite the difficulties you might be facing, and there’s no better way to do that than by being able to experience something out of the ordinary. It could be as simple as a trip to the theme park, or a doorstep visit from our real-life mascot Mo the Owl. We could buddy you up with a West End performer or a sports star or we could even send you off to a private screening with Spiderman himself, Tom Holland.

Sometimes it’s the practical things that can make a huge difference, like educational support to help keep on top of schoolwork through treatment schedules, the gift of a MediaPad to keep your family connected if you’re separated by hospital stays, or a bedroom makeover which can help brighten up the days of being poorly in bed.

Your Family Support Team are here to help you and your family share memorable moments together; it’s all part of what we love to do.