You will be supporting families whose children have cancer or a life-challenging illness providing practical and emotional needs-led support services, with the main aim being to maximise the opportunities and support available to them.   

Working with Kingston and St George’s Hospital you will maintain and grow our Momentum caseload and facilitate our Support Services in each of the hospitals whilst building a collaborative partnership with the medical teams.

We’re looking for someone with a background in Family Support, who understands the importance of timely, meaningful, empathetic and non-judgmental support for all ages. 

Location: Based in assigned hospital/s with travel across South West London, Surrey and parts of West Sussex and to our office in Hampton Court, Surrey

Hours: 35 – 40 hours

Report to: Senior Family Support Worker

Salary: To be discussed

Start date: December 2021

Application process: Please email CV and cover letter for the attention of Gemma Heward-Mills, Senior Family Support Worker – – by 30th November 2021.


Momentum Children’s Charity supports families whose children have cancer or a life-challenging condition. The charity was founded 17 years ago by our current Chief Executive and has grown enormously over that time. We currently have partnerships with six local hospitals, in SW London, Surrey and Sussex, who refer families to us for our support, ranging from therapies to respite and special family experiences.


Our vision is to reach many more families in need of our support and we are looking for people to join our team with passion, enthusiasm and dedication to help us continue to grow.


You will be an excellent communicator who enjoys working with people and who is looking for their next challenge!  Working closely with the Senior Family Support Worker during the initial phase, we will ensure that you have the support needed to deliver our Momentum service as reflected in our other hospitals.

  • Establish Momentum support service in allocated hospitals
  • Provide timely, meaningful, compassionate and non-judgmental support to all ages within allocated caseload of families, and report back on needs and recommendations for support referring to a series of relevant therapies and services, where needed
  • Work within the Family Support Team, to handle allocated caseload of families, and report back on needs and recommendations for support
  • Work closely with the families from the point of referral to provide them with needs-led support through home visits, email, phone, text and ward visits maintaining regular contact in line with Momentum guidelines
  • In some cases, you may be asked to provide bereavement support to families, both before and after a child’s death
  • Weekly visits to hospitals engaging with both Momentum and non-Momentum families in need of support
  • Referral of child/siblings/parents to a series of relevant therapies, where needed, to Family Support Coordinator
  • Input, update and maintain accurate records on database in line with Momentum’s requirements
  • Management of family referrals within agreed catchment area with assessment and delivery of ongoing support
  • Keep regular contact with key personnel within the paediatric team at the hospitals to encourage and facilitate prompt updates on both new and existing patients
  • Delivery of family support services in line with the budget and the overall charity Business Plan
  • Plan and manage family support events relevant to your caseload alongside Family Support Coordinator
  • Support the marketing and fundraising team through the provision of family updates, photographs and case studies
  • Relay supporter contact information to appropriate internal contacts
  • Attend Family Support Team meetings to share family information, discuss issues and recommendations, review processes for support, and monitor outcomes/impact
  • Attend relevant training appropriate to the post of Senior Family Support Worker
  • Flexibility to attend family support events, which may involve evenings or weekends
  • Undertake regular supervision
  • Report any safeguarding concerns to Momentum Safeguarding lead in a timely manner
  • Act as a professional representative of the charity for both internal and external audiences
  • Other ad hoc duties in line with your role

Key skills and requirements

  • Experience of direct work with children and their families in particular teens
  • Proven ability to work within a team, which may include a wider team, working collaboratively with relevant agencies, e.g. NHS services and third sector agencies is desirable.
  • Level 3 in Safeguarding
  • Ability to work professionally, independently, innovatively and diligently
  • Excellent communication skills both written and verbal
  • Ability to work flexibly and adaptable to evolving needs of service
  • Responsive and empathetic to others needs and concerns with an ability to work in a people oriented, emotional environment
  • Professional experience in bereavement would be advantageous
  • Desirable to have social work experience
  • Ability to work in partnership with families
  • Effective at managing resources and time
  • Confident using IT including Microsoft Office and databases
  • Experience of the charity sector (health) desirable
  • Work within Momentum’s Safeguarding and Code of Conduct policy
  • Valid UK Driver’s license with access to a car is essential for this role
  • Have a good level of internet access at home to enable remote working where required
  • Enhanced DBS clearance

Please email CV and cover letter for the attention of Gemma Heward-Mills, Senior Family Support Worker – gemma@momentumcharity.orgby 30th November 2021.