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Our culture and core values

We strive to create an amazing workplace for all, one where every single employee feels valued, heard, inspired and supported. As part of this, we have five core values which not only help to set the framework for the work we do supporting families, but also paves the way for how we work as a team. Here’s how: 

We know that every employee’s home life is different and that for everyone, a work/life balance is key, which is why we’ll work with you to find the hours and days that fit with you.


We celebrate individualism, welcome ideas and will support every employee with any training they might need to grow and build confidence in their role.  

Our whole team shares a passion to make a difference. We all work closely together, which means every employee can see firsthand the difference we make – week in, week out – making it an inspiring and rewarding place to be. 


What’s more, through collaborative working and a multi-disciplinary approach to mapping out our strategy and looking ahead, we can all play a part in helping drive the charity forward in the way that will be most impactful.  

We may be a relatively small charity, but we have big ambition and pride ourselves on being an adaptable workforce. Thanks to our small and responsive team, we can quickly learn from our successes and failures, making changes that are needed to evolve and ultimately help us reach new, ambitious goals.  


We’re not afraid to try new ideas, from any one on the team who might have one, and we’re committed to thinking outside of the box. So, whether you have a great idea for a new service or think there’s a better way to run team meetings, we are all ears. 

Being approachable, open and honest is hugely important to us and allows us to build strong relationships with our families and our funders, and helps us build a strong and committed team together.


We’re transparent about the work we do and how we spend our funds, and always do what we say we will, helping each other out along the way. 

We apply our policy of inclusivity, equality and diversity across all aspects of our work.


We believe that a diverse mix of backgrounds and experiences helps to create a productive work environment by bringing a variety of perspectives and ideas to the table, and we’re dedicated to providing equality of opportunity in recruitment, promotion, training, pay and benefits 

How we’ll look after you

We’re so proud of the huge difference that our small team makes, and we’re committed to making sure that all our employees are well looked after and motivated in their roles. In addition to regular team meetings and annual team days, we offer a range of benefits aimed to achieve this, and to nurture learning and engagement. Benefits like:

We’ll give you 6.6 working weeks of annual leave every year (inclusive of bank holidays), increasing with an extra day’s annual leave each new holiday year following a complete years’ continuous service, until you reach the maximum of 33 days. We adjust this if you’re part-time.   

We operate a contributory pension scheme which enables you to save for your retirement. You pay in 4% of qualifying earnings, the Government adds tax relief of 1% and we’ll pay in 3%.

Employee wellbeing is hugely important to us, so there are a number of ways in which we invest in looking after yours: 

  • You’ll have opportunities for stays at one of our holiday cabins (subject to availability) 
  • In-office massage therapist visits 
  • Supervision sessions for Family Support Team members 
  • Regular staff social activities and events 
  • Peer to peer support via our buddy programme 
  • Training relevant to your role 
  • A wellbeing focus group, to share ideas on how we can best come together as a team. 


Join our team